Identity of the data controller
- Trade name: Not Normal Pets
- Holder: Anna Gil Lozano
- Address: C/ Isidre Margenat 7, 3e2a, 08195, Sant Cugat del Vallès, Spain
- NIF: 45721065D
- Website: www.notnormalpets.com
- Email: info@notnormalpets.com
Purpose of the data processing
InNOT NORMAL PETSwe collect personal data for
different purposes such as: managing your purchases or pre-sales on the website, addressing
your inquiries, for your registration as a user, reminding you of the products that
are in your cart or accessing your purchase history, to assist you in selecting your product, managing your exchanges or returns, or to keep you informed about news, discounts or promotions.
Legitimacy
InNOT NORMAL PETSwe may use your data for different reasons: the main one is to execute the sales contract that is formalised when making a purchase. In other cases, due to some legal obligation (issuing invoices, taxes, etc.). And in others, either due to the legitimate interest in ensuring you have a pleasant shopping experience or that we can address your questions or queries, or because you have given us your explicit consent to, among other purposes, keep you informed of news and discounts through our newsletter or any other means of communication.
Do we share your data?
AtNOT NORMAL PETSwe only share your personal data with those companies that provide us with complementary services to manage the commercial relationship with you, such as processing your purchases: transport companies, payment platforms, digital communication service companies or local distributors. We do not sell or trade your personal data, nor do we transfer it without your full knowledge and acceptance. Only your data may be transferred to third parties who assist us in the design and use of the website, the provision of services or the analysis of the collected data, who are required to maintain the confidentiality of the information and have sufficient technical measures to guarantee it.
Confidentiality and duty of secrecy regarding the processing of your data
Any employee ofNOT NORMAL PETSwill observe at all times the secrecy regarding the personal data they are aware of in the course of our activity. The obligation of secrecy persists after the termination of the employment or commercial relationship established withNOT NORMAL PETS, as well as after the expiry of employment, commercial, etc., contracts that link employees and/or professionals with the Data Controller and the suppliers that provide goods or services toNOT NORMAL PETS.
Data security
NOT NORMAL PETShave implemented in their workplaces, systems, communication infrastructures, etc., the security measures required by personal data protection regulations. They have also adopted logical, physical, organisational, contractual, etc., measures to prevent third parties from accessing the data without authorisation, as well as the destruction, modification, reproduction, disclosure, transmission or reuse of the same.
Despite this, whenever you provide personal information online, there is a risk that third parties, whose control is beyond our reach, may intercept this information and use it. Although at NOT NORMAL PETS we strive to protect personal information and your privacy, we cannot guarantee the total security of the information you disclose online at your own risk.
Similarly, we ask you to take responsibility for the accuracy of the data provided for the proper functioning of our relationship if you provide us with any personal data that is not yours.
Minor data
The services thatNOT NORMAL PETSThe services are intended for adults according to Spanish legislation, we do not knowingly collect data related to minors. At NOT NORMAL PETS, we address parents and legal guardians to make them aware that it is possible for their children to visit our website, therefore we ask them to inform their children that in case any website asks for any information and/or data of any kind, they should first seek their permission.
Because we care about the safety of minors, when they attempt to submit their registration, that registration will be rejected and we will inform them that we do not accept registrations from minors. Therefore,
we advise parents and guardians of minors to regularly check and monitor the use that children make of email and other activities online.
We respect your rights.
The current regulations on the Protection of personal data offer you a range of rights that you can exercise whenever you deem appropriate. You have the rights to access your personal data; to rectify them if they are outdated or incorrect; to object to
certain processing; to limit them or to delete them if you no longer want us to process them; or to port them if technically possible. Finally, you have the option to revoke your consent. You should be aware that there will be legal obligations that may temporarily prevent us from fulfilling your requests, of which we would inform you if that were the case.
To exercise your rights, you can contact us by email at: info@notnormalpets.com
You can also always contact the Administrative Body regulating Data Protection in your country by clicking on the following link:
Registration form and data for the dispatch of purchases through the e-shop
In the event that you have registered withNOT NORMAL PETSas a user to place an order, we inform you that your data will be used to identify you as such, keep you registered on our website and provide you with information about the tracking of your order, as well as to send you the corresponding invoice. Similarly, we may use your data for quality surveys or to provide you with the necessary information regarding the services or products you have inquired about. We inform you that the legal basis for the lawfulness of data processing for these purposes is your consent and the execution of the sales contract or the pre-contractual relationship. You can cancel your account as a user by sending an email to info@notnormalpets.com.
NOT NORMAL PETSwill retain your data for as long as the business or contractual relationship lasts, and may retain it once that relationship has ended due to legal obligations with the relevant administrative or judicial bodies.
The personal information you provide may be disclosed to credit reference agencies or fraud prevention agencies, which may keep a record of this information or if there are indications of fraud against you or against us, this processing may have consequences such as blocking the transaction or even cancelling your account as a user. Similarly, for the execution of the contract, we may need to transfer them to banking entities, payment platforms or necessary auxiliary companies (such as logistics or transport, for example) as we have informed you before.
It is possible, however, that we may have had access to some personal data of yours without you knowing, such as the use by a third party of your address to send a product. In these cases, you need not worry because we will only use it for that specific purpose. If your experience afterwards has been as positive as we hope, you will always be able to register as a user or customer to enjoy in the future the advantages of belonging to the family of customers and followers ofNOT NORMAL PETS.
Marketing and commercial shipments
In the event that you have registered for any service to receive our newsletter or any other commercial, promotional or corporate information fromNOT NORMAL PETS, we inform you thatNOT NORMAL PETSwill use the data solely for the purpose of keeping you informed of its activities and so that you can benefit from our promotions, discounts or be the first to know about new products. We will normally send you this information by email to the address you have provided, but it could also be sent through any other similar communication system (WhatsApp, Telegram, or social media), always offering you the option to unsubscribe from these communications easily and quickly.
It is important for you to know that this data processing, based on your browsing experience on our websites when you access a product you have shown interest in, or based on your purchase history, may involve an analysis of your user profile that will allow us to understand your preferences and tastes in order to provide you with information that is useful and interesting, thereby improving our relationship with you.
We inform you that the legal basis for the processing of data for this purpose is the express consent given or, in the case that you have made purchases through the website, in the legitimate interest ofNOT NORMAL PETSunderstanding that it is beneficial for you to be informed about news, promotions and discounts through our Newsletter and to provide you with a better experience as a user of our Website. We inform you thatNOT NORMAL PETSwill retain your data for as long as the informative subscription relationship lasts and as long as you do not indicate otherwise.
Contact form and Customer Service
You may have contacted us via the Contact Form on the website or via email. The personal data you provide in the existing forms will be used to resolve the query raised in the form itself or to inform you of the arrival of your order. In all these cases,NOT NORMAL PETShas the legitimacy to process your data based on the express consent provided in the form itself or, where applicable, in pre-contractual measures. The data will not be transferred to third parties. Furthermore, we inform you that personal data will remain in the files ofNOT NORMAL PETSfor as long as necessary to address your request or while you do not unsubscribe from any services that we may offer you, in which case, for a maximum of one year regarding the query. We will always offer you the option to easily cancel your data.
Data related to clients who are legal entities and self-employed individuals and suppliers
In the event that you have provided the data as a contact person for a client or supplier company or as a sole trader, we inform you that NOT NORMAL PETS will use the data exclusively for the maintenance of the contractual or pre-contractual relationship and will not disclose it to third parties. The data provided will be retained as long as the contractual relationship is maintained or for the necessary years to comply with legal obligations.
Claims
In the event that you have submitted any claim for any circumstance to NOT NORMAL PETS, we inform you that the data will be used exclusively to resolve your claim. The legitimate basis for processing is the contractual relationship formalised with us as well as compliance with current legislation on consumers and users. NOT NORMAL PETS will not disclose it to third parties. The data provided will be retained for the time necessary to comply with legal obligations, as long as the subject of your claim has not expired.
General Terms and Conditions of Contract
In the event that you have made a purchase or acquired a product in pre-sale, you can access our General Terms and Conditions of Contract at the following link:
Validity and modification of the privacy policy
The Privacy Policy established byNOT NORMAL PETSis in effect from the date of its publication on the corresponding website; it has been reviewed and adapted, and the user can archive and/or reproduce it.NOT NORMAL PETSis authorised to modify its Privacy Policy, adapting it to new standards, regulations or guidelines, informing the user through its website.
